Taking Direct Action

Taking Direct Action


Taking direct action

We know that our guests like the personal touch here at Cedar Manor. You tell us so, and sometimes the comments you make have us blushing with pride.

Sometimes it’s just the little things, like this from recent visitors: There was the warmest welcome from Jonathan walking us through the Coach House Suite and then from Caroline who, after realising my wife was having trouble with her voice,  made up a herbal tea for her before the evening meal and again at breakfast the following morning.

Then there’s the little personal touches which all our guests appreciate: The chocolates and personal letter of greeting were a lovely touch.

You regularly mention the helpfulness of our staff team, and Jonathan’s local knowledge which helps you make the most of your visit to the Lakes.

So we want you to appreciate the personal touch right from the very start of your holiday planning, by booking directly with us, rather than through an online travel agent.

We know that these sites are very useful for general research. As travel expert and writer Simon Calder, “the man who pays his way” says on his website http://www.simoncalder.co.uk/

“Twenty-first-century travellers are privileged to be able to see much of the world in greater safety and at a lower cost than any previous generation. The travel industry provides more choice and better value than ever.”

Yes, more choice than ever indeed. And while third-party booking sites can be a useful starting point for researching what hotels are available in certain destinations and at what price points, that's the extent to which they should be used. Reserving directly with a hotel is the safest and best bet for reasons ranging from receiving special treatment to direct recourse should something go wrong.

So please, before you go ahead and book online, just pick up the phone and give us a call. If you’ve been before, you’ll know how approachable we are. If you’ve not, just check some of the comments on Tripadvisor. Comments such as:  From the first moment we arrived it was obvious that this hotel was run by the owners with passion and pride. This is sadly so rare in today’s hotel business nothing was too much trouble for them.

And even more specifically: We had to change our plans and Jonathan and Caroline were so helpful and accommodating. We booked direct with the hotel and got the best deal with the flexibility to change.

All the travel experts will now advise that the best room, rate, service and stay come right from booking with the hotel directly. There’s the issue of accountability: when the reservation relationship is between the guest and the hotel only, it's clean and easy because there are only two parties involved: the customer and the business. When a third party booking site gets involved is when things can get messy.

Things don’t get messy here, because we have just ten rooms, including our Coach House suite, and we always know who’s staying where. It’s a general principle which you should take on board for booking all your holidays, but as we said before, particularly here. We will welcome your call, we can talk you through the best times to come, the room that might suit you best, and we will certainly give you a better deal than booking through an OTA.

Try it…we know that you will be convinced. And as a recent guest said: We do prefer smaller boutique hotels and this one certainly delivered. Don't change a thing, it's perfect!

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